Deposits paid to confirm bookings are non-refundable and cancellations are subject to the terms described below. Any requests to amend or cancel your booking should be addressed directly to the centre or campsite using the contact details included in your confirmation. 

These terms and conditions were approved for use on 31/3/22 and beyond.

Introduction

Woodcraft Folk is a UK charity, and also registered as a company in England and Wales company number 8133727. Woodcraft Folk welcomes family, household and group bookings at our centres and campsites. 

Woodcraft Folk manages residential centres at: 

● Biblins, The Doward, Whitchurch, Herefordshire, HR9 6DX 

● Cudham, New Barn Lane, Westerham Hill, Kent, TN16 2HT 

● Heightgate, Erringden, West Yorkshire , OL14 6DL ● Lockerbrook, Snake Pass, Hope Valley, Derbyshire, S33 0BJ

Data Protection

For the purposes of data protection legislation for data relating to your booking (“Personal Data”), Woodcraft Folk is the Data Controller and the individual centre or campsite is the Data Processor.

We will retain any Personal Data collected on your behalf for no longer than is reasonably required for record keeping, complying with legal obligations and resolving disputes. Any Personal Data we have identified as sensitive will be password protected prior to storage.

Please view our Privacy Policy. If you have any questions or concerns about Data Protection please email data@woodcraft.org.uk 

Prices, Bookings, Payments & Fees

Current charges will be confirmed with you at the time your booking is made through the booking confirmation. The booking confirmation forms a part of these terms and conditions. They are found on our centre websites here: 

• Biblins Youth Campsite 

• Cudham Environmental Activity Centre 

• Height Gate Camping Barn Lockerbrook Farm Outdoor Centre

• Lockerbrook Farm Outdoor Centre

On receipt of your booking request the centre will issue you an invoice unless you have paid in full on-line. The invoice will include a non-refundable deposit at 30% of the total cost of your booking. Following your initial enquiry we will hold your booking for two weeks. Your deposit is due at this point. We will then confirm your booking. 

Your booking is only secure once your deposit payment has been received. 

The total cost of your booking needs to be settled 28 days prior to your arrival. 

If the total balance is not settled 28 days prior to your arrival we reserve the right to cancel your booking without refund of your deposit

Terms & Conditions

Guests

Every booking must: 

• Name a booking lead who is over 18 
• Provide contact details (address, phone, email) to enable effective communication 
• Not exceed the total number of people permitted at the centre 
• Abide by any site rules and restrictions you are informed of through the booking process or whilst on site

Arrival Time / Departure Time

Please see the details in the joining instructions / booking confirmation for the site you have booked.

Breakages

All breakages must be reported to the site. 

Charges will be made for any breakages caused by misuse or deliberate acts.

Booking amendments and cancellations

Woodcraft Folk seeks to deliver excellent customer service and will always try to respond positively to booking amendments.

Cancellation charge payable

28 days or more – Any booking deposits already paid or due 

27 – 14 days – 50% of the total cost for your booking 

13 – 0 days – 100% of the total cost for your booking Where a cancellation is made by Woodcraft Folk for any reason including the imposition of Government restrictions, then groups will be offered the opportunity to re-book on alternative dates. If the alternative dates are not acceptable then a full refund of ALL payments will be made.

Insurance

Whilst on site all guests will be covered by Woodcraft Folk’s Public Liability Insurance if you adhere to the terms and conditions and site usage procedures. Woodcraft Folk are not responsible for injuries to individuals or damage to their property whilst on site, unless the injury is caused through our negligence. Please take precautions to ensure that you and your equipment are safe and secure. 

We are aware that accidents do happen and ask for individuals to report any accidents to site staff and wardens. 

Personal belongings will not be covered by Woodcraft Folk’s insurance. If you are bringing expensive equipment we recommend that you check your Household Insurance or obtain Travel Insurance to cover any cost of damage or theft.

Covid-19 and other infectious disease safety requirements

To prevent the spread COVID-19 and other infectious diseases all guests must follow any relevant sector advice – E.g. National Youth Agency, public health bodies or UK / devolved Nations Governments etc.

The post Centres and Campsites Guest Terms & Conditions appeared first on Woodcraft Folk.

You can find more information about cookies and how to control them on the websites of the Interactive Advertising Bureau or Information Commissioner’s Office.

Your consent

Cookies may be set by us or by third parties. By continuing to browse our site you’re agreeing to our use of cookies.

Refusing consent

You can avoid the use of cookies using your browser’s cookie settings (how to do this depends on the browser you’re using, for example Google Chrome or Microsoft Internet Explorer). If you avoid the use of cookies, you may not be able to use the full functionality of our website, like making donations or taking actions.

Why do we use cookies?

Cookies are important to make our website work and help us improve it, as well as improve our advertising and fundraising, which helps us realise our vision of a better future for people and planet.

What kind of cookies do we use?

1. Essential

These cookies are needed for you to move around this website and use its features. Without them, services such as donation forms can’t work.

Other Woodcraft Folk websites use additional cookies. For example, the Woodcraft Folk online shop uses a cookie during checkout.

2. Performance

These cookies tell us about how visitors use our website, for instance which pages are visited most often, and whether visitors get error messages. They don’t collect information that identifies visitors – all information is aggregated and anonymous. And they’re only used to improve how a website works.

3. Functionality

These cookies provide more personal features, like recording previous choices you’ve made. These include recording your previous visits the website, so that you don’t see messages for new visitors.

The information these cookies collect is anonymised and doesn’t track your browsing activity on other websites.

4. Advertising

We advertise our website and campaigns, including how to donate, with partners such as Twitter, Facebook, Google and others. Cookies from these partners allow us to target our advertising to you or to people like you, or to exclude you from our advertising.

For example, if you recently completed a donation on our site, a cookie set by a partner organisation could be used to exclude you from receiving our donation ads on their websites or apps.

Alternatively, a third-party advertising cookie may be used by our partners to create audiences on our behalf, so we can target our advertising spend more efficiently.

To better understand the impact of our communications and campaigns, as well as the accuracy of our supporter data, we also use click-through email tracking. This allows us to see when an email has been delivered and opened, including when links in it are clicked.

Third party cookies

We embed content on our website from other sites, which can result in cookies being used by third parties, for example Twitter, Facebook, YouTube and others. You should check the relevant third-party website for more information about their cookies.

The post Cookies appeared first on Woodcraft Folk.

These documents may not be reproduced, stored or retransmitted in any form or by any means (electronic, photocopying or otherwise) without prior written permission from Woodcraft Folk, unless ALL of the following conditions apply:

• The document must be used for informational purposes only AND
• The document must only be used for non-commercial purposes AND
• Any copy of the document or portion thereof must include this copyright notice.
  

Woodcraft Folk makes no representations or warranties, either express or implied, as to the accuracy of the information held on this server or its fitness for any purpose whatsoever. In no event will Woodcraft Folk be liable for any direct, indirect, special incidental or consequential damages arising out of the use of the information held on this server.

About the images on woodcraft.org.uk

Many of the images on Woodcraft Folk’s website are provided by others and therefore not ours to give.

In most cases, the copyright holder is credited on the relevant page. Please get in touch with them directly if you wish to use the image elsewhere. 

Unfortunately, because of limited resources we cannot supply images to you.

The post Copyright appeared first on Woodcraft Folk.